(08) 8166 7566

Got a question?

If you haven’t visited a psychologist before, you probably have lots of questions (most people do).

Here are some common questions that we hope will help. If not, get in touch with us and we’d be more than happy to answer any not covered here.

  • How much does it cost to see a Psychologist?

    ProMind Psychology is not a bulk billing clinic.

    Fees range from $80 – $250 depending on the Psychologist you see.

    There is a $20 surcharge after 5pm and on weekends.

    If you have a Mental Health Care Plan from 1 July 2023 you can claim a Medicare rebate from $93.35 to $137.05 for Registered Psychologists.  Provisional Psychologists are not eligible for any rebates.

    Return to work and Motor Accident Vehicle Commission rates are at the Scheduled Fee and covered by your Insurance Company.

    For Psycho-educational assessments and ADHD Assessments please give us a call so we can determine your needs.

    For all new clients we require a 50% non refundable deposit to secure the booking.

  • Can I get a Medicare or Private Health Insurance Rebate?

    Medicare offers rebates for therapeutic sessions. You will need to visit your General Practitioner (GP) to discuss your mental health concerns and they will determine whether you are eligible for a Mental Health Care Plan, which will allow you a Medicare Rebate of between $93.35 to $137.05.
    We will need to have a copy of these documents to process your rebate.

    Please ensure you have registered your bank details with Medicare to have the Rebate deposited back into your account.
    Call Medicare on 132 011 if you have not registered your account details.

    Private Health Rebates vary depending on your cover. Contact your health fund provider: for Therapy quote item number 200-Individual Treatment.

    For Psycho-educational Assessments quote item number “100 – Individual Assessment” and number “10 – Cognition” as the qualifier number.

    Please note: Provisional Psychologists are not eligible for rebates.

  • How long are sessions with a Psychologist?

    Psychology therapy sessions are 50 minutes long.

    Psychological testing and assessments (testing for dyslexia, dyscalculia and other Specific Learning Disorders, Vocational Assessments, ADHD and Giftedness) are longer and depend on the assessments undertaken.

  • Are the sessions confidential?

    Yes! All Psychologists and mental health professionals are legally bound by confidentiality, which means they don’t share your information with anybody. There are, however, two exceptions to this rule. 1 – if you are at risk of harm to yourself or someone else or 2 – Is in relation to court orders. If either of these are an issue, your Psychologist will discuss them with you.

  • First time seeing a Psychologist. What can I expect at a session with a psychologist?

    It’s brave to reach out and see a Psychologist and going for the first time can be daunting. Normally the Psychologist will spend the first session finding out about what you’re struggling with, and exploring some thoughts and behaviours that are not helpful in your life and create some aims for therapy.

    At ProMind Psychology it’s not all talk.  You’ll get to practice skills in-session to use ‘out in the real world’. Best tip: come with an open mind and willingness to learn. You are worth investing in your mental health!

  • What if I need to cancel or reschedule my appointment- Existing clients

    If you need to reschedule or can’t make your appointment we need AT LEAST two full business days notice, which means before 9am two business days before your appointment.

    That gives us time to find someone to take your spot and not leave your practitioner without a filled appointment slot.

    Click on our Cancellation Policy for full details.

    Phone us on (08) 8166 7566

  • What if I need to cancel or reschedule my appointment- New clients

    A non-refundable prepayment of 50% of the session fee is required to secure your first appointment with your practitioner at ProMind Psychology.

    If you need to reschedule your appointment, contact us on (08) 8166 7566 provided it is within our Cancellation Period.

  • Who do I contact if I'm in crisis?

    ProMind Psychology is not a crisis service

    • If you are in a crisis, if you are experiencing suicidal or homicidal thoughts, or somebody else is in danger, DO NOT use this service.
    • Call 000 or use these contacts for immediate crisis support 24 hours a day, 7 days a week:

    Lifeline 13 11 14 – A crisis support and suicide prevention service for all Australians.

    Mental Health Line 1800 011 511 – The Mental Health Line offers professional help and advice for everyone. Operates 24 hours a day, 7 days a week.

    Beyond Blue 1300 22 4636 – Beyond Blue provide support to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.

    Suicide Call Back Service 1300 659 467 – A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide.

    Kids Helpline 1800 55 1800 – A counselling service specifically for young people aged between 5 and 25.

  • Logging onto the Telehealth Appointment

    TeleHealth appointments are super easy and can be really helpful for busy people to have continuity of therapy for best results. We email a link a few days before your appointment. Your link is the same every time (your own private virtual therapy room).  Our software is safe, approved and encrypted for security and confidentiality.

    You don’t need to download anything.  All you need to do is ensure you have a good internet connection, and a quiet room and then click on the link at your appointment time.  It’s also a good idea to have some headphones if possible!

    When you log on, you will need to enable webcam and microphone access.  Easy Peezy!

Cancellations

We know life happens, & sometimes you need to cancel or reschedule.

If you do need to cancel or reschedule your appointment, please let our receptionists know by 9am, two full business days before your appointment day, otherwise late fees will be charged as per below.  Note that a business day does not include weekends or public holidays.

You are welcome to leave a voice message on our phone if it’s before the deadline.

Appointment is cancelled after 9am two business days before your appointment = 50% of the treating Psychologist’s fee.

Appointment is cancelled after 9am one business day before your appointment = Full fee of the treating Psychologist

Remember ~ a late cancellation means three people miss out!

1.   The client who is delaying their therapy progress.

2.   Another client who has been sitting on the wait list to see the clinician urgently.

3.   The clinician who spent time preparing for your session, set aside the time in their calendar & lost income.

NEW BOOKINGS/CLIENTS

Please note that we require a non-refundable 50% deposit at the time of booking a first time appointment. If you need to reschedule for any reason, we can absolutely change your appointment if it’s outside our cancellation period as above.

All assessments require a deposit of $500 to secure your appointment.

If you have a change of mind and choose not to start therapy (and changing your life for the better!), deposits are non-refundable.