Got a question?

If you haven’t visited a psychologist before, you probably have lots of questions (most people do).

Here are some common questions that we hope will help. If not, get in touch with us and we’d be more than happy to answer any not covered here.

  • How much does it cost to see a Psychologist?

    Fees range from $90- $230 depending on the Psychologist you see.

    There is a $20 surcharge after 5pm and on weekends.

    If you have a Mental Health Care Plan you can claim a Medicare rebate of $88.25 for Registered Psychologists.

    Return to work and Motor Accident Vehicle Commission rates are at the Scheduled Fee and covered by your Insurance Company.

    For Psycho-educational assessments and ADHD Assessments please give us a call so we can determine your needs.

  • Can I get a Medicare or Private Health Insurance Rebate?

    Medicare offers rebates for therapeutic sessions. You will need to visit your General Practitioner (GP) to discuss your mental health concerns and they will determine whether you are eligible for a Mental Health Care Plan, which will allow you a Medicare Rebate of $88.25.
    We will need to have a copy of these documents.

    Please ensure you have registered your bank details with Medicare to have the Rebate deposited back into your account.
    Call Medicare on 132 011 if you have not registered your account details.

    Private Health Rebates vary depending on your cover. Contact your health fund provider: for Therapy quote item number 200-Individual Treatment.

    For Psycho-educational Assessments quote item number “100 – Individual Assessment” and number “10 – Cognition” as the qualifier number.

  • How long are sessions with a Psychologist?

    Psychology therapy sessions are 50 minutes long.

    Psychological testing and assessments (testing for dyslexia, dyscalculia and other Specific Learning Disorders, Vocational Assessments, ADHD and IQ Testing) are longer and depend assessments undertaken.

  • Are the sessions confidential?

    Yes! All Psychologists and mental health professionals are legally bound by confidentiality, which means they don’t share your information with anybody. There are, however, two exceptions to this rule. 1 – if you are at risk of harm to yourself or someone else or 2 – Is in relation to court orders. If either of these are an issue, your Psychologist will discuss them with you.

  • First time seeing a Psychologist. What can I expect at a session with a psychologist?

    It’s brave to reach out and see a Psychologist and going for the first time can be daunting. Normally the Psychologist will spend the first session finding out about what you’re struggling with, and exploring some thoughts and behaviours that are not helpful in your life and create some aims for therapy.

    At ProMind Psychology it’s not all talk.  You’ll get to practice skills in-session to use ‘out in the real world’. Best tip: come with an open mind and willingness to learn. You are worth investing in your mental health!

  • IMPORTANT: COVID-19 Update

    COVID19 Requirement:

    • If you’re feeling a under the weather, have a sore throat, cough, fever or any flu-like symptoms, let us know and we will convert your appointment to TeleHealth.
    • Our waiting areas will be amply spaced to meet physical distancing guidelines.
    • We ask clients to bring a face mask.
    • Please do not to bring extra people to their appointment please!
  • Logging onto the Telehealth Appointment

    If your appointment has to be converted to TeleHealth, we will send you a link to click at your appointment time. This is a safe, approved and encrypted site for security and confidentiality.

    All you need to do is ensure you have a good internet connection, and a quiet room.  It’s also a good idea to have some headphones if possible!

    When you log on, you will need to allow webcam and microphone access.  Easy Peezy!


We know life happens, & sometimes you need to cancel or reschedule.

If you do need to cancel or reschedule your appointment, please let our receptionists know before 9am one full business day before your appointment day, otherwise late fees will be charged as per below.

You are welcome to leave a voice message on our phone if it’s before the deadline.

LATE CANCELLATION = means an appointment is cancelled after 9am one business day before your appointment = 50% of the treating Psychologist’s fee.

CANCELS ON THE DAY or DOES NOT ATTEND = Full fee of the treating Psychologist

Remember ~ a late cancellation means three people miss out!

1.   The client who is delaying their therapy progress.

2.   Another client who has been sitting on the wait list to see the clinician urgently.

3.   The clinician who spent time preparing for your session, set aside the time in their calendar & lost income.