Got a question?

If you haven’t visited a psychologist before, you probably have lots of questions (most people do).

Here are some common questions that we hope will help. If not, get in touch with us and we’d be more than happy to answer any not covered here.

  • How much does it cost to see a Psychologist?

    To keep Psychological services accessible, our rate is $180.00 for a 50-minute session.

    If you have a Mental Health Care Plan you can claim a Medicare rebate of $87.45.

    Return to work and Motor Accident Vehicle Commission rates are at the Scheduled Fee and covered by your Insurance Company.

    Psycho-educational assessments are $1100.00 and require a $500 deposit. It will include the collection of relevant information from guardians and educators, psychological testing, academic testing, face to face feedback session with guardians, and a report with recommendations for school and home. Some private health funds offer a rebate. Contact your fund and quote item number “100 – Individual Assessment” and number “10 – Cognition” as the qualifier number.

  • Can I get a Medicare or Private Health Insurance Rebate?

    Medicare offers rebates for therapeutic sessions. You will need to visit your General Practitioner (GP) to discuss your mental health concerns and they will determine whether you are eligible for a Mental Health Care Plan, which will allow you a Medicare Rebate of $87.45.
    We will need to have a copy of these documents.

    Please ensure you have registered your bank details with Medicare to have the Rebate deposited back into your account.
    Call Medicare on 132 011 if you have not registered your account details.

    Private Health Rebates vary depending on your cover. Contact your health fund provider: for Therapy quote item number 200-Individual Treatment.

    For Psycho-educational Assessments quote item number P950-Educational Assessments.

  • How long are sessions with a Psychologist?

    Psychology sessions are normally 50 minutes long.

    Psychological testing and assessments (testing for dyslexia, dyscalculia and other Specific Learning Disorders, Vocational Assessments and IQ Testing) are longer and depend on which assessments and how many assessments are undertaken.

  • Are the sessions confidential?

    Yes! All Psychologists are legally bound by confidentiality, which means they don’t share your information with anybody. There are, however, two exceptions to this rule. 1 – if you are at risk of harm to yourself or someone else or 2 – Is in relation to court orders. If either of these are an issue, your Psychologist will discuss them with you.

  • First time seeing a Psychologist. What can I expect at a session with a psychologist?

    It’s brave to reach out and see a Psychologist and going for the first time can be daunting. Normally the Psychologist will spend the first session finding out about what you’re struggling with, and exploring some thoughts and behaviours that are not helpful in your life and create some aims for therapy.

    At ProMind Psychology it’s not all talk.  You’ll get to practice skills in-session to use ‘out in the real world’. Best tip: come with an open mind and willingness to learn. You are worth investing in your mental health!

  • IMPORTANT: COVID-19 Update

    COVID19 Update: We are so excited to return to face to face sessions ~ and to ensure your wellbeing and safety, we’ve introduced a few new rules.

    • If you’re feeling a under the weather, have a sore throat, cough, fever or any flu-like symptoms, let us know and we will convert your appointment to TeleHealth.
    • All appointments will be strictly 50 minutes in length to give us time to clean the room
    • Our waiting areas will be amply spaced to meet physical distancing guidelines.

     

  • Logging onto the Telehealth Appointment

    If your appointment has to be converted to TeleHealth, we will send you a link to click at your appointment time. This is a safe, approved and encrypted site for security and confidentiality.

    All you need to do is ensure you have a good internet connection, and a quiet room.  It’s also a good idea to have some headphones if possible!

    When you log on, you will need to allow webcam and microphone access.  Easy Peezy!

Cancellations
We require a minimum of 48 hours notice if you wish to cancel your appointment. If cancelled 24 hours before the appointment time or in the case of non-attendance, there is a cancellation fee of 50% of the session fee.