Information for Clients

If you haven’t visited a psychologist before, you might have lots of questions. Here are some common questions that we hope will help. If not, please get in touch with us and we’d be more than happy to answer any not covered here.

Frequently Asked Questions

  • How much does it cost to see a Psychologist?

    To keep Psychological services accessible, our rate is $175.00 for a 50-minute session.

    Reduced rates are available for health care card holders at $135.00.

    Both attract a Medicare rebate of $86.15 if you have a Mental Health Care Plan.

    Return to work and Motor Accident Vehicle Commission rates are at the Scheduled Fee.

    Psycho-educational assessments are $1000.00 +gst and include collection of relevant information from guardians and educators, psychological testing, academic testing, face to face feedback session with guardians, and a report with recommendations for school and home. Some private health funds offer a rebate. Contact your fund and quote item number P950-Educational Assessment.

  • Can I get a Medicare or Private Health Insurance Rebate?

    Medicare offers rebates for therapeutic sessions. You will need to visit your General Practitioner (GP) to discuss your mental health concerns and they will determine whether you are eligible for a Mental Health Care Plan, which will allow you a Medicare Rebate of $86.15.
    We will need to have a copy of these documents.

    Please ensure you have registered your bank details with Medicare to have the Rebate deposited back into your account.
    Call Medicare on 132 011 if you have not registered your account details.

    Private Health Rebates vary depending on your cover. Contact your health fund provider: for Therapy quote item number 200-Individual Treatment.  For Psycho-educational Assessments quote item number P950-Educational Assessments.

  • How long are sessions with a Psychologist?

    Psychology sessions are normally 50 minutes long.

    Psychological testing and assessments (testing for dyslexia, dyscalculia and other Specific Learning Disorders, Vocational Assessments and IQ Testing) are longer and depend on which assessments and how many assessments are undertaken.  Please see info on our Services page.

  • Are the sessions confidential?

    All Psychologists are legally bound by confidentiality, which means they don’t share your information with anybody. There are, however, two exceptions to this rule. 1 – if you are at risk of harm to yourself or someone else or 2 – Is in relation to court orders. If either of these are an issue, your Psychologist will discuss them with you.

  • First time seeing a Psychologist. What can I expect at a session with a psychologist?

    It’s brave to reach out and see a Psychologist and going for the first time can be daunting. Normally the Psychologist will spend the first session finding out about what you’re finding difficult, helping to explore some thoughts and behaviours that are not helpful in your life and helping to make some aims for therapy. Often you’ll be given lots of activities to do as well as things to take home. Best tip: come with an open mind and willingness to learn. It’s worth investing in your emotional wellbeing.

Letters and Reports
Letters and reports for legal or other purposes will incur a fee based on the recommended Australian Psychological Society (APS) Scheduled Fee.

Cancellations
We require a minimum of 48 hours notice if you wish to cancel your appointment. This is so we can fill the space with another client who may want that time. Late cancellation or non-attendance will incur a cancellation fee of $40.00.  This is not covered by Medicare of Insurance.